Refund Policy

If you request a refund within 14 days of your first subscription charge, you get a full refund. No questions, no conditions, no "usage too high" carve-outs — if you ask within the window, the answer is yes.

The refund button lives in your account under billing — self-serve, one tap, no support conversation required. (The account billing area launches together with paid checkout; until then, email hello@flossandpixel.com and a human processes it within 1 business day.)

Refunds go back to the original payment method. Depending on your bank, the credit can take up to 10 business days to appear.

Every renewal is preceded by a reminder email (see the Subscription Terms). If a renewal still catches you by surprise, contact us within 7 days of the renewal charge and we'll refund it.

• Course access ends when the refund is processed — you got your money back, so the paid access it bought ends too.
• Certificates you already earned are yours permanently. They stay in your account and their public verify links keep working.
• Your progress is kept, so re-subscribing later picks up where you left off.

• Offer a "free month", a discount, or a freebie instead of the refund you asked for. You asked for money back, not a voucher.
• Make you call, chat, or email three times to get a refund.
• Hide the refund option behind retention screens or dark patterns.

Every billing dispute is reviewed by a human. If you think a charge is wrong, email hello@flossandpixel.com — you'll get a reply within 1 business day. You can also dispute a charge with your bank, but talking to us first is usually faster: a self-serve refund doesn't need a bank's timeline.